If you got an error message when you closed your shift that your credit card transactions may not have settled and that you should contact support@shopkeep.com then here is what you need to do:
- Login to your PlugNpay account at https://pay1.plugnpay.com
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Click the link for Transaction Administration
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Once on the Transaction Administration Page scroll down to Assemble Batch. Choose a beginning date and click Begin Search
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Click off all the sales and then choose Commit Batch. If you don't see any sales in here it means that everything has batched properly. Also be sure not to batch sales from the current day.
Make sure this never happens again by emailing PlugNPay and letting them know you want your account set up to auto-batch. Just email support@plugnpay.com and give them your account name and they will set it up for you.
If you are getting an error message every time you close your shift on the Mac or PC register it could be because we don't have the correct remote client password set up for the account. Email support@shopkeep.com so we can fix this for you.
